Frequently asked questions
Why should I unlock my phone?
Unlocking your phone has many benefits. Asides from being able to use your device with any network, unlocking can raise the resale value of your device by up to 100%! Also by unlocking your phone you are being more environmentally friendly. Once you’ve upgraded your device others can reuse your phone! Click here to learn what we're doing to help with the environment.
Is phone unlocking legal? Am I breaking the law?
Unlocking your phone is 100% legal.
My phone isn’t listed on your site. Can you still unlock it?
Feel free to drop us a message with your device make, model and network it is locked to. We will quickly reply and let you know if we have a solution for you!
I paid for an unlock but I still haven’t received anything. What gives?
We have an automatic e-mail delivery system once your code has been retrieved from our databases. However certain e-mail providers will label our messages as junk. Please check your junk e-mail box to see our e-mail is there. If you still haven’t received anything our support team will be ready to assist you.
I got your e-mail but my code says “Not Found”. What does that mean?
The most common reasons why you get “Not Found” as a code is either you have given us the incorrect IMEI number or incorrect network. If this is not the case, please use the software provided
I got a code but it’s not working. What should I do?
Our unlock codes are 99.5% accurate. First check to see if you have followed our instructions correctly. Second, verify that you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network, or use the software provided.
If all the information you sent us is accurate, you must provide with video proof displaying the phones IMEI number and unlock code sequence being punched in. Additionally, different devices have different refund requirements. So please contact us first before making the refund video.
If you are still having problems you can contact our support team.
Your code says “Not Found”
First, try the software provided, if this fails, provide visual proof that a code and software we gave you failed to unlock your device. Due to the nature of the unlocking business we require an image or video clip of your device showing the code error. Please contact us first, as different devices have different refund requirements